Privacy Policy

01Information We Collect

When you place an order, request a custom design, or contact us through Aurex Studios, we collect information necessary to fulfill your order and communicate with you. This includes:

• Personal identification: Your full name and email address
• Contact details: Phone number (if provided)
• Order details: Design type, timeline, special instructions, and any personal details you share for inclusion in your design (such as a loved one's name, birth dates, or memorial information)
• Photos and files: Images you upload or email to us for use in your design
• Payment information: Processed securely by Stripe — we never see or store your card details
• Communications: Emails, messages, and any correspondence between you and Aurex Studios

02How We Use Your Information

We use your information solely to provide you with the services you've requested. Specifically, we use it to:

• Create and deliver your custom design
• Communicate with you about your order, revisions, and delivery
• Process your payment through Stripe
• Respond to your inquiries and provide customer support
• Send you your completed files

03How We Share Your Information

We only share your information with trusted third-party services that help us operate our business. These include:

• Stripe — to securely process payments
• Email service providers — to deliver your files and communicate with you
• Hostinger — our web hosting provider

Each of these providers has their own privacy policy and data protection practices. We do not share your information with advertisers, data brokers, or any unrelated third parties.

04Payment Information & Stripe

All payments on Aurex Studios are processed by Stripe, a PCI-DSS compliant payment processor. When you click "Buy Now," you are redirected to Stripe's secure checkout page.

Aurex Studios never sees, handles, stores, or has access to your full credit card number, CVV, or banking information. Stripe encrypts and secures all payment data on their end.

By making a purchase, you also agree to Stripe's Privacy Policy.

05Cookies & Tracking

Our website may use basic cookies to improve your browsing experience. We do not use tracking cookies for advertising purposes or share browsing data with advertising networks.

06Data Retention

We retain your order information and completed designs for a reasonable period to assist with reorders and customer service. Photos and personal details shared for memorial or birth designs are stored securely and only used to fulfill your order. You may request deletion of your data at any time by contacting us.

07Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of any marketing communications

To exercise any of these rights, contact us at hello@aurexstudios.com.

08Children's Privacy

Aurex Studios does not knowingly collect personal information from children under the age of 13. Our services are intended for adults placing orders on behalf of themselves or their families.

09Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@aurexstudios.com
• Business: The Kreationz Shop LLC (operating as Aurex Studios)

We will respond within 5 minutes during business hours.